offers a 30-day return policy on every
product we sell. We have confidence in our products, and we stand
behind them accordingly. If for any reason you need to return an item
under our money-back guarantee, simply email us at firstname.lastname@example.org
or call us at 800-279-7123, and we'll issue you a return authorization
number. Once we receive the item back, you will promptly be refunded
the purchase price (shipping charges are not refundable).
There are no refunds on warranty issues. If a product
fails within 30 days due to a manufacturing defect, we will repair it
without charge, or replace it at our option. Repairs due to accident,
improper care or negligence, where we are not at fault, will be
performed at a reasonable charge. Please call for authorization
before returning any product.
R.U. Outside wants you to be happy
with your product. Returned products must be clean and re-saleable. You pay the
shipping to us, we pay the shipping back to you. Then we all go outside
So, if your dog decides your boot looks like his bone,
we can't help you. For almost everything else, we can. Please email
or call us right when the warranty problem arises, and we'll take care
Updated R.U. Outside Exchange
Fifteen years ago, when we started R.U. Outside, it
cost about $3.50 to ship a 1 lb. package from Idaho to New York via
UPS. Now, that same package costs about
$9.00... not including labor and supplies. If it's a rural delivery, the
cost is even higher.
We strive to operate in a way that benefits
the majority of our customers. Because of continually rising UPS, FedEx
and Postal Service charges, we had to either raise our product prices
across the board or start charging a small exchange fee. We've opted
for the exchange fee, which will apply to items returned for a
different size or a different product.
On our end, we are making
a concerted effort to publish highly accurate sizing information so you
can order the correct size, the first time. So, when ordering, just
take an extra moment to peruse the sizing information, and you'll be
Exchange fees will be as follows:
• All clothing and
accessories: $5.95/per item exchanged
• All footwear : 10% restocking fee/per pair
• Return Policy : $5.95/per item returned. Original shipping cost will be deducted from credited total.
Items must be unworn with hangtags attached.
If you are returning boots you must return the free socks as well or you will be charged retailed price.
Returns for refund or exchange must be made within 30
days of purchase. Our sincere thanks for understanding. See you